Effective Date: September 26, 2011. This Policy is subject to change at any time without notice.
We value the relationship we have with our Customers and we are committed to reasonable and responsible handling of personal information in compliance with applicable privacy legislation. This Policy summarizes KORITE's practices with respect to individual privacy and personal information concerning Customers and other individuals who visit our website, or who otherwise provide us with personal information. This Policy does not apply to internal employment and other management activities of KORITE.
Collection, Use and Disclosure of Personal Information
It is our policy to only collect, use and disclose your personal information only after notifying you of the purpose for doing so and obtaining your consent unless otherwise required or permitted by law. We may collect, protect, use, share, and retain personal information, including name, billing address, shipping address, phone numbers, credit card numbers, email addresses and other personal identifiers appropriate in the circumstances, including security questions and credit bureau information if applicable, for the following purposes:
Except as required for the foregoing, or as required or permitted by applicable law, we do not disclose personal information to third parties. We do not sell or rent our Customer lists to any third party. If you subscribe to periodic receipt of information from us, you may withdraw your consent at any time by notifying us through the channels provided by us for you to do so.
We do not collect personal information from you when you simply visit our website. However, you should be aware that our server (and most web servers) does collect some information about you and all visitors, such as the browser and version you are using, your operating system, and your "IP" or Internet address, which may identify your Internet Service Provider or computer but generally not the person using it.
Our Website does use a technology called "cookies". A cookie is a small file or token that our server may send to your browser when you access our Website. Cookies are capable of storing data and may be used to provide additional functionality to your use of our Website and can help us analyze your use of our Website usage more accurately. For example, cookies may be used to store your preferences so that on subsequent visits the Website displays for you in accordance with those preferences. Cookies may also tell us which pages are viewed more often or for longer periods of time than others.
While we make reasonable efforts to maintain the security of personal information in our custody or control, please be advised that the Internet and email are inherently insecure media, and we accept no liability for the security or privacy of personal information in transit over the Internet.
Unsolicited or Voluntary Personal Information
If you choose to voluntarily submit personal information to us by email, online forms or other means, which will generally be for the purposes of obtaining information, we will consider that you have done so with your consent for purposes reasonably related to your providing the information. If reasonable to do so, or if you request ongoing provision of information, after our initial response, we may communicate further with you with information that may be useful, but we will include instructions on how to terminate receiving such further information.
Outsourcing and Service Providers
Accuracy and Completeness
When KORITE collects, use or disclose personal information for billing purposes, KORITE will make reasonable efforts to ensure that it is accurate, up to date, and complete.
Retention and Destruction
Alberta law allows KORITE, for legal or business purposes, to retain personal information for as long as is reasonable. Upon expiry of an appropriate retention period, bearing in mind reasonable legal and business requirements, personal information will either be destroyed in a secure manner or made anonymous. Should consent to KORITE's collection, use, disclosure or retention of personal information be revoked, Alberta law also allows KORITE to continue to retain the information for as long as is reasonable for legal or business purposes. In the event that revocation of consent may have consequences to the individual concerned, and if reasonable to do so, KORITE will advise the individual of the consequences of revoking their consent where it is reasonable in the circumstances to do so.
Security of Personal Information
KORITE recognizes its legal obligations to protect confidential information and personal information in its custody or control. KORITE has therefore made arrangements to secure against the unauthorized access, collection, use, disclosure, copying, modification, disposal or destruction of personal information.
Notification of Loss or Unauthorized Access or Disclosure
Where an incident occurs involving the loss of or unauthorized access to or disclosure of personal information under the control of KORITE, where a reasonable person would consider that there exists a real risk of significant harm to an individual as a result of the loss or unauthorized access or disclosure, KORITE will, without unreasonable delay, provide notice to the Information and Privacy Commissioner for Alberta of the incident, including any information required by law at the time to be provided to the Commissioner. While Alberta lawprovides that the Commissioner has the authority to require KORITE to notify individuals of the unauthorized access or disclosure, KORITE may elect to immediately do so in the event KORITE considers it reasonable in the circumstances.
Requests for Access to Personal Information
The law permits individuals to submit written requests to KORITE to provide them with:
Requests must be in writing and include sufficient detail to allow us to identify any record in our custody or under our control containing the personal information requested. KORITE has no control over information provided by Users in the course of using the Services and requests from Users will be directed to their applicable Licensee as that Licensee will have primary custody and control of User's information. KORITE does have control over billing and related information received from Licensees.
KORITE will respond to applicable requests in the time allowed by Alberta lawand will make a reasonable effort to assist applicants and to respond as accurately and completely as reasonably possible. All requests may be subject to any fees and disbursements Alberta law permits KORITE to charge. Where appropriate to do so, KORITE may require advance payment of a deposit or the entire costs of responding to a request for access to personal information. KORITE is not permitted to charge fees for corrections to errors or omissions in personal information.
An individual’s ability to access his or her personal information under the control of KORITE is not absolute.
Alberta law provides that KORITE is not permitted todisclose personal information where:
Alberta law further provides that KORITE may choose not todisclose personal information where:
Generally, Alberta's privacy legislation states that it is not to be applied so as to affect any legal privilege so communications between KORITE and its legal counsel and other records and documents subject to legal privilege will generally not be subject to disclosure.
Responses to Requests for Access to Personal Information
KORITE's response to requests for access to personal information will be in writing, and will confirm whether KORITE is providing all or part of the requested information, whether or not KORITE is allowing access or providing copies, and, if access is being provided, when that will be given. Where KORITE is able to sever information it cannot or is not required to provide from information it is required to provide, KORITE will provide the individual with access to the part of the record remaining after such information has been severed.
It is the policy of KORITE to respond to requests for information within the time periods required by Alberta law,, but KORITE reserves its rights to extend the time period where applicable lawpermits our doing so. Examples of where KORITE can extend the time period include where the applicant does not give sufficient detail to enable KORITE to identify the applicable records, or more time is needed to consult with another organization, a public body or a government or agency of a government of a jurisdiction in Canada.
If access to information or copies are refused by KORITE, KORITE will provide written reasons for such refusal and the section of Alberta's privacy legislation on which that refusal is based, along with the name of person who can answer questions about the refusal, and particulars of how the requesting individual can ask the Information and Privacy Commissioner for Alberta to review the decision of KORITE.
Requests for Correction of Personal Information
Alberta law permits individuals to submit written requests to KORITE to correct errors or omissions in their personal information that is in the custody or control of KORITE. KORITE reserves the right to require sufficient information and detail from the individual in question in order to properly locate the information and provide a response.
In the event that an individual alleges errors or omissions in the personal information in the custody or control of KORITE, KORITE will either:
Alberta lawprovides that corrections or alterations cannot be made to opinions, including expert or professional opinions, as opposed to factual information.
Amendment of Policy
KORITE reserves the right to amend this Policy from time to time as required, and without notice, in order to better meet its obligations under applicable law
Contacting or Communicating with Us
If you have any questions with respect to our policies concerning the handling of your personal information, or if you wish to request access to, or correction of, your personal information under the care and control of KORITE, please contact KORITE's Privacy Officer at:
3333 - 8th Street S.E.
Calgary, Alberta, Canada
(403) 287- 2026
If you are dissatisfied with the manner in which KORITE handles your personal information, you may contact our Privacy Officer in writing, setting out the reasons for your concern.
If you remain dissatisfied after our Privacy Officer has reviewed and responded to your concern, you have the right to contact the Office of the Information and Privacy Commissioner at:
410, 9925 - 109 Street
Edmonton, AB T5K 2J8
Telephone (780) 422-6860